Shipping Policy
Thank you for shopping with RosieTail! We want your order to reach you and your pet quickly and safely. Here's everything you need to know.
Where we ship We currently ship to all addresses within the United States, including P.O. boxes and APO/FPO addresses. At this time we do not ship internationally.
Delivery time Once your order ships, delivery usually takes 5-10 business days. You'll receive a tracking number by email.
During busy periods, such as Black Friday, the holiday season, or severe weather, deliveries may take a little longer. If you're ordering a gift, we recommend ordering early.
Changing or canceling an order Need to fix your address or cancel your order? Email us as soon as possible at gphsstore@gmail.com. We can make changes or cancel free of charge before your order ships. Once it has shipped, our Refund Policy applies.
Incorrect addresses Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an address error, we'll contact you to arrange reshipping, and an additional shipping fee may apply.
Lost, delayed, or damaged packages
- Delayed: If your order hasn't arrived within 15 business days of shipping, contact us and we'll look into it with the carrier.
- Marked delivered but not received: Please check with neighbors and around your home, and wait 48 hours, since packages sometimes arrive late. If it still hasn't turned up, contact us and we'll help.
- Damaged: If your order arrives damaged, email us a photo within 14 days of delivery and we'll send a replacement or issue a refund.
Multiple packages If you order more than one item, your order may arrive in separate packages on different days. Each package will have its own tracking number.
Contact us Email: gphsstore@gmail.com Phone: +1 305-331-0343