Refund policy
REFUND POLICY
Our 30- Day Money-Back Guarantee At RosieTail, we want you and your pet to love what you buy. If you're not happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund of the purchase price.
How to start a return
- Contact us within 30 days of delivery at gphsstore@gmail.com. Include your order number and the reason for your return.
- We'll reply with return instructions and the address to send your item to. Please don't send items back without contacting us first, because returns sent without approval can't be processed.
- Ship the item back within 7 days of receiving your return instructions. We recommend a trackable shipping method.
Return conditions
- The item must be sent back to receive a refund.
- Items may be gently used, since your pet needs to try it to know if it works. Please return the item clean, undamaged, and with all original parts and packaging if possible.
- For battery-powered items, please remove the batteries before shipping.
- Items damaged through misuse (including chewing damage), or returned more than 30 days after delivery, are not eligible for a refund.
Return shipping costs You are responsible for return shipping costs. If your item arrived damaged, defective, or incorrect, we'll cover the return shipping or send a replacement. Just email us a photo within 30 days of delivery.
Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.
If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please contact us.
Exchanges The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.
Contact us Email: gphsstore@gmail.com Phone: +1 305-331-0343